BPMN21 — Concept definition for Business Process

Since you still have the concept definition for "Business Process" listed as "TBD" in the Glossary, PNA would like to propose the following definition:

Business Process:

A Business Process is a cooperation between several people and/or systems each performing a particular role and possible other entities such as departments within a company or organization, in order to produce a product or to deliver a service to a customer. Within BPMN a Business Process is described using a BPD.