BPMM — Section: Part III/BPMM - Informative Content - p 118

Suggest change to the following paragraph: "In BPMM, the term "conformance" is used to refer to two concepts that are often considered to be separate and distinct: "conformance" and "conformance."" should be: "There are two forms of conformance: Externally imposed and internall imposed..."

This concept is addressed in several places in the BPMM and changes are needed in these places.
There does not seem to be agreement as to the distinction between "conformance" and "compliance" - even among people who vehemently insist there is a difference. Some uses the internal/external distinction, some uses the management-system/regulatory distinction, some uses the partial/full satisfaction of a requirement or standard distinction. Etc.
My resolution is to (1) state that some organizations find the distinction useful, but there is no universal agreement on the distinction; (2) define "conformance" to encompass the various aspects of the two; and (3) in the glossary the term "compliance" merely refers to "conformance."