BACM11 — Customer Causation tagging of Outcomes

The BACM allows definition of an Outcome that is needed by a Capability and/or is an entryCriteria for a ValueStreamStage. Such an outcome can often be identified with a causation agent that is external to the organization. A modeler could resolve this by inventing a Capability (e.g. responsible for having a Customer create an order for a Product) that is in the external stakeholder environment and not in the enterprise environment. Alternatively, a new association could be created allowing such Outcomes to be associated with a Customer and indicating causation.